As a law firm specializing in travel law, we recommend that clients not contact their bankrupt tour operator with their claims, but instead contact the insurance company who has insured the tour operator against bankruptcy. Every tour operator is required by law to have this insurance under Act. No. 159/1999. Customers can contact the insurance company where the tour operator is insured through a two-page form that the tour operator is obliged to issue to them before purchasing the package tour. The contact information is also stated in the proof of bankruptcy insurance that the tour operator is obliged to provide to the customer on request. If the tour operator has not disclosed the name of its insurance company to the customer prior to the conclusion of the travel contract, the customer can find it in the list of tour operators on the website of the Ministry of Regional Development.
Since 2018, the Czech Republic Guarantee fund for tour operators ensures that even if the tour operator was underinsured, the customers will get their money back from the state fund.