GDPR: Big fine for British Airways

The British data protection authority - the Information Commissioner’s Office (ICO) - has imposed a fine of approximately 205 million euros on British Airways. It was announced on 8th July 2019. This is the first instance of a penalty imposed by the UK authority related to GDPR. At the same time, this fine may also be the highest one in Europe so far.

But what exactly did British Airways do wrong?
The ICO has found that between August 2018 and September 2018, personal data of about 500.000 individuals had been stolen from the British Airways servers due to a security lapse that the aircraft operator had been responsible for.

The compromised data includes:
     • Login information,
     • payment information,
     • travel booking data,
     • e-mail addresses, and
     • information about names and addresses.

It is believed that while the data has been stolen, it was probably not misused or made public.

Such an incident represents a breach according to GDPR guidelines. The GDPR guidelines state that appropriate security measures must be put in place by data processors to avoid such loss or unauthorised disclosure of personal data. In the present case, a lack of IT security led to the theft of the data. This lack of adequate security measures can be classified as a breach of the relevant GDPR regulation. In such cases of a large number of affected persons, it is sufficient to make a public communication of the data violation.

In this context, it has to be mentioned that British Airways themselves notified the ICO of the data breach, and cooperated fully with the ICO. Considering these facts, it also seems probable that the airline also notified the concerned individuals in a proper way.

The amount of the penalty levied has been set at 1,5% of the company’s annual turnover of the year 2017.
The airline’s parent company International Airlines Group’s chief Willie Walsh has announced that the group plans to appeal the ICO’s decision, which has not come into force yet.


'No one has done as much for me as you,' Eva said.

Livingstone, Tour Operator

Thank you again for your valuable advice. I breathe better when I know who to turn to.

Jitka Popelková, Managing Director

Anders Thorsen Advokatanpartsselskab

It has been an absolute pleasure to work with you.

Anders Thorsen, Partner, Advocate

Contact form