The voucher can be issued in one’s name, but can also be transferable. It can be issued for all or part of the value of the original tour, such as a ticket. The voucher can also be issued in a situation where a refund dispute concerns only a single tourism service. The difference between a tour voucher and a single service voucher is that the single service voucher is not covered by bankruptcy insurance.
Since a voucher is issued by a tour operator as a tool to eliminate legal uncertainty, both parties must agree that by issuing the voucher, all disputes relating to the rights and obligations between the customer and the tour operator are resolved. The tour operator has the right to insist that the voucher cannot be exchanged for money. Furthermore, the tour operator can specify whether the voucher is subject to the general terms and conditions in its entirety, or to negotiate any exceptions with the customer, such as negotiating different cancellation conditions. Acceptance of the terms of change of the date, or the acceptance of the voucher can usually take place over email communication.
