What about schools? When can they withdraw from the contract without paying a cancellation fee? In this case, the law explicitly states that two conditions must be fulfilled at the same time. Firstly, an emergency and some unforeseen circumstances are prevalent at the destination of the journey or stay, or in its close surrounding areas. Secondly, these circumstances significantly impact the performance and provision of the package tour and transport of persons to the final destination. Read more in Coronadvice 1.
In case the tour operator and school are unable to agree on the cancellation fees, there are other options for arriving at a mutually acceptable agreement. In Coronadvice 3, we wrote about the topic of postponing the date of the tour by mutual agreement. When considering whether to take a later date, there is no need to worry about the bankruptcy of the tour operator, as it is compulsorily insured against bankruptcy. Accordingly, in the event of bankruptcy of the tour operator, the customer is assured of receiving a refund of all the money paid to the operator. This insurance also covers travel vouchers. In addition, customers are also protected by the guarantee fund of the Ministry for Regional Development (we wrote about the amount of the contribution to the guarantee fund here).
What about the rights of the school and tour operators in a situation where the school package tour is scheduled take place in May, June, or the Autumn months? Read our Coronadvice 2.
