The provisions of the Civil Code on travel package contracts do not specifically address this situation. However, the answer can be found in the legislation on unjust enrichment. Unjustified enrichment is also known as the unlawful use of foreign value, which was referred to in the Old Civil Code as property gains obtained from dishonest sources. An unfair source, or unlawful use, also means gaining the benefit of speculation or activity which, while not criminal, is contrary to good morals. We believe that telling a customer that they are afraid of prematurely, withdrawing a cancellation, and then keeping it, even if the trip is cancelled, is not moral. Therefore, when cancelling the trip in the future, the travel agencies should refund the money charged as the cancellation fee from the customers.
At the same time, however, we believe that the coronavirus situation is different from the usual situations where the customer withdraws from the tour for whatever reason, and the package tour eventually does not take place. In such situations, the travel agency does not have to deal with earlier cancellations.