Blog
Further 5 important changes affecting tour operators starting from the next week
Tour operators, travel agencies, carriers – 4 working days until the effectiveness of principal changes in the sale of tourism services. Each day a new post, each day a list of five important changes.
1) Pursuant to Decree of the Ministry for Regional Development No. 122/2018 Coll., on form templates for individual tour types and related tourism services, tour operators, their vendors and service providers comprised in related tourism services (RTS) must submit the customer the respective form.
2) The travel contract may also consist of multiple independent contracts made with individual tourism service providers.
3) The time-limit of 1 month from the end of tour to file a complaint is repealed. Complaints should be filed without undue delay, ideally on the spot.
4) Tourism services that are newly included for purposes of assessing whether it is a tour or RTS, shall also of comprise renting cars, motorcycles and other motor vehicles, i.e. vehicles powered by an engine moving by their own means, having at least four wheels and having the highest design speed exceeding 25 km/h.
5) Food, drinks, cleaning and other services provided as part of accommodation shall form a single tourism service – accommodation. The sale of accommodation without transport shall therefore not be deemed a tour.
Changes introduced by amendment to Act No. 159/1999 Coll. may affect fundamentally many businesses in the tourist industry. We recommend entrepreneurs to analyze tourism services they offer their customers in order to determine whether they sell a tour, RTS, or other tourism services. According to conclusions of such analysis, the need to modify a license, insurance, guarantee fund contribution, and contractual documents may arise. The law office Holubová advokáti offers consulting, training, analysis, sample documents as well as tailored guidance through the whole process.
More articles:
Inappropriate Client Behaviour: When Can a Tour Operator or Travel Agency Remove a Client from a...
Do you know when a tour operator or travel agency may remove a client from a tour due to inappropriate behaviour, and when such action by the organiser would be considered unjustified? A recent German court decision concerning a cruise holiday shows... → continue
Markéta Poledníková
Markéta Poledníková
"I was extremely satisfied with the services provided by Holubová advokáti. The collaboration was always professional, systematic, and attentive to detail. At the same time, I greatly appreciated their human and personal approach. Everything was explained to me clearly, I had ample opportunity to ask questions, and I felt a genuine interest in resolving my situation. In my view, the combination of expertise and personal care is exactly what one should expect from legal services. I can wholeheartedly recommend them."
Martin Herna
Martin Herna
"I would like to take this opportunity to express my sincere gratitude to the law firm Holubová advokáti s.r.o. for their professional yet genuinely compassionate approach in an exceptionally difficult period of my life.
The firm successfully represented me in a dispute with my health insurance company concerning reimbursement for a medication that enables me to actively fight an oncological illness and has already begun to show positive treatment results.
From the very outset, I felt a high level of expertise, thoroughness, and a genuine interest not only in the case itself but also in the person behind it. All legal steps were explained clearly and comprehensibly, and the communication was factual, calm, and supported by clear arguments. In a time of great uncertainty, this provided me with a much-needed sense of reassurance and trust.
My special and greatest thanks go to JUDr. Klára Dvořáková, whose commitment, precision, and empathy meant more to me than can be conveyed in just a few sentences. Her work was not only highly professional but also marked by human sensitivity and deep respect for the seriousness of the situation.
I can wholeheartedly recommend this law firm to anyone seeking top-tier legal assistance combined with a truly human approach."
Dietmar Repka
Dietmar Repka
"We express our recommendations for the law firm Holubova Advokati.
Holubova Advokati was able to resolve a project for us with confidence, composure, and perseverance that German experts had deemed hopeless.
About 80 years ago, my grandparents and my father had to leave their home. The property has now been returned to our family through the inheritance that was initiated, and thanks to the excellent work of the law firm.
During the two-and-a-half-year negotiations, there were no language problems; everyone was always well informed about the current status.
Keep up the good work, everyone."