To sum up, travel agencies can sell online, they can also have an opened physical store. However, they cannot sell tours and offer services in the physical store. A customer who has purchased an online tour may only pay or pick up the contract documents at the physical store. However, as the customer cannot come to the physical store due to the quarantine ordered, in our opinion the opening of the shop does not make financial sense. The staff can still reach the office, even when teleworking (home-office) is recommended.
According to the Crisis Act, the state is obliged to compensate the damage caused to legal and natural persons due to the crisis measures. The provision also theoretically imposes restrictions on the activities of travel agencies. If you want to prepare for this option now, please contact us at firstname.lastname@example.org.