Therefore, practically speaking, the travel agency and the customer can mutually agree to resolve the situation by agreeing on, for example, changing the date of the trip. It is also possible to agree on a change of tour destination, i.e. applying the paid funds to the payment for another tour. Discounts on the purchase of a future tour are also possible. If the agreement is a tool to resolve the disputed situation, we refer to it as a settlement agreement, and its details need to be captured at least in email or other electronic communications. It is also possible to prepare one sample text and use it in communication with customers.
We have come across cases where customers have been afraid of entering into an agreement because of concerns about the bankruptcy of a travel agent and the loss of their funds. At this point we would like to inform customers that all travel agencies are insured against bankruptcy, i.e. in such a situation, the customers will certainly get their money back.
In the next article, we will talk about how to proceed with clients who have previously been charged for travel cancellations, but later it turns out that the package tour really cannot be realized.
