Blog
Claims lump sum for CK: effective resolution of customer claims with legal support from Holubová advokáti
A last-minute flight cancellation, inadequate accommodation, dissatisfaction with your guide or even a serious injury? Complaints are your nightmare? Yes, they come with the tours, but we can resolve them quickly and efficiently with legal overlap and now at a reasonable price within the claims package.
Why a flat-rate claim?
Why be confused about what to say to your client when all it takes is a quick consultation with the Holubová Advocates team and you know what to do immediately, or we will take over the communication for you.
Claims handling by a solicitor will take the worry out of the travel company. However, paying for such a solution at a traditional hourly rate can get expensive. Thanks to our many years of experience, we have managed to arrange ourselves organizationally and technologically so that we can resolve claims for you professionally and at a reasonable price as part of a long-term cooperation in the form of a lump sum. We offer two options:
Option A: 4 600 CZK per month plus VAT for 6 months
- When working with us for 6 months, the price includes 3 hours of our work to resolve complaints, grievances and other acute problems arising before, during or after the tour.
Option B: 4 600 CZK per month plus VAT for 12 months
- If you work with us for 12 months, you can also use the extra 3 hours to review and prepare B2B or B2C contracts.
We know from experience that a simple complaint can be handled in about an hour, a telephone enquiry usually takes 10-30 minutes, but even three hours are needed to resolve a complex complaint.
What our clients praise us for
Our clients appreciate our friendly, prompt communication and professionalism. We are not white-collar lawyers, because they are not suited for the travel industry. Don't be afraid to write or call us with any questions. For clients, we often deal with the impact of overbooking, their clients who disagree with program adjustments, last minute flight cancellations, late arrivals, room and meal complaints, or dissatisfaction with a guide, unmanageable or covid client. We have had several broken buses, a tour client with a broken leg on a slide, a senior citizen lost in the city, or a drowning. Over twelve years of experience in the industry has allowed us to accumulate countless experiences. In addition, our work reflects not only the statutory requirements, but also existing court decisions or the usual practice of the Czech Trade Inspection Authority. We enjoy the (unpleasant) handling of your clients' complaints!
Work with the leaders in travel law. Do not hesitate to write to us for more details.
More articles:
Stewarts
'No one has done as much for me as you,' Eva said.
Stewarts
"A visit to her daughter in London turned Eva's life upside down when she says she stepped into a crossing on a green light but was hit by a car. Despite her remarkable bravery, she faced a long treatment due to fractures in her pelvis, and the associated limitations and pain are likely to persist for the rest of her life. Regular headaches and impaired concentration compound her challenges.
Eva contacted us through an organization temporarily helping her manage her difficult living situation. At that time, she was destitute, relying only on subsistence payments. We were able to assist her because we specialize in personal injury and have contacts with proven colleagues abroad.
We worked with Stewarts, a UK law firm, on this case. Attorneys Klára Dvořáková and Rebecca Huxford helped Eva with the documentation in her case, explaining her options and the differences between the Czech and British systems of healthcare and social benefits reimbursement. Within a few months, thanks to the professional cooperation between the two offices, an offer of compensation from the insurance company of approximately CZK seven million was achieved. The client accepted this settlement because she did not want to deal with courts in the United Kingdom.
Subsequently, we assisted the client with related tax issues and contacted Auditone, a tax consultancy firm, which arranged for the filing of a tax return. Compensation for lost income is taxable, unlike most personal injury compensation.
'No one has done as much for me as you,' Eva said.
The fact that we were able to help Eva gives our work meaning and brings us great joy. We are very happy that, thanks to our many years of active involvement in the international professional organization PEOPIL, we can cooperate on such cases."
Livingstone, Tour Operator
Thank you again for your valuable advice. I breathe better when I know who to turn to.
Livingstone, Tour Operator
"Thank you again for your valuable advice. I breathe better when I know who to turn to."
Anders Thorsen Advokatanpartsselskab
It has been an absolute pleasure to work with you.
Anders Thorsen Advokatanpartsselskab
"It has been an absolute pleasure to work with you and your colleagues. Your advice and way of handling the matter and our communication has been of the highest quality and we are very happy with the outcome.
If any of my clients need assistance in matters in the Czech Republic in the future, I know who to recommend."