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Claims lump sum for CK: effective resolution of customer claims with legal support from Holubová advokáti
A last-minute flight cancellation, inadequate accommodation, dissatisfaction with your guide or even a serious injury? Complaints are your nightmare? Yes, they come with the tours, but we can resolve them quickly and efficiently with legal overlap and now at a reasonable price within the claims package.
Why a flat-rate claim?
Why be confused about what to say to your client when all it takes is a quick consultation with the Holubová Advocates team and you know what to do immediately, or we will take over the communication for you.
Claims handling by a solicitor will take the worry out of the travel company. However, paying for such a solution at a traditional hourly rate can get expensive. Thanks to our many years of experience, we have managed to arrange ourselves organizationally and technologically so that we can resolve claims for you professionally and at a reasonable price as part of a long-term cooperation in the form of a lump sum. We offer two options:
Option A: 4 600 CZK per month plus VAT for 6 months
- When working with us for 6 months, the price includes 3 hours of our work to resolve complaints, grievances and other acute problems arising before, during or after the tour.
Option B: 4 600 CZK per month plus VAT for 12 months
- If you work with us for 12 months, you can also use the extra 3 hours to review and prepare B2B or B2C contracts.
We know from experience that a simple complaint can be handled in about an hour, a telephone enquiry usually takes 10-30 minutes, but even three hours are needed to resolve a complex complaint.
What our clients praise us for
Our clients appreciate our friendly, prompt communication and professionalism. We are not white-collar lawyers, because they are not suited for the travel industry. Don't be afraid to write or call us with any questions. For clients, we often deal with the impact of overbooking, their clients who disagree with program adjustments, last minute flight cancellations, late arrivals, room and meal complaints, or dissatisfaction with a guide, unmanageable or covid client. We have had several broken buses, a tour client with a broken leg on a slide, a senior citizen lost in the city, or a drowning. Over twelve years of experience in the industry has allowed us to accumulate countless experiences. In addition, our work reflects not only the statutory requirements, but also existing court decisions or the usual practice of the Czech Trade Inspection Authority. We enjoy the (unpleasant) handling of your clients' complaints!
Work with the leaders in travel law. Do not hesitate to write to us for more details.
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Markéta Poledníková
Markéta Poledníková
"I was extremely satisfied with the services provided by Holubová advokáti. The collaboration was always professional, systematic, and attentive to detail. At the same time, I greatly appreciated their human and personal approach. Everything was explained to me clearly, I had ample opportunity to ask questions, and I felt a genuine interest in resolving my situation. In my view, the combination of expertise and personal care is exactly what one should expect from legal services. I can wholeheartedly recommend them."
Martin Herna
Martin Herna
"I would like to take this opportunity to express my sincere gratitude to the law firm Holubová advokáti s.r.o. for their professional yet genuinely compassionate approach in an exceptionally difficult period of my life.
The firm successfully represented me in a dispute with my health insurance company concerning reimbursement for a medication that enables me to actively fight an oncological illness and has already begun to show positive treatment results.
From the very outset, I felt a high level of expertise, thoroughness, and a genuine interest not only in the case itself but also in the person behind it. All legal steps were explained clearly and comprehensibly, and the communication was factual, calm, and supported by clear arguments. In a time of great uncertainty, this provided me with a much-needed sense of reassurance and trust.
My special and greatest thanks go to JUDr. Klára Dvořáková, whose commitment, precision, and empathy meant more to me than can be conveyed in just a few sentences. Her work was not only highly professional but also marked by human sensitivity and deep respect for the seriousness of the situation.
I can wholeheartedly recommend this law firm to anyone seeking top-tier legal assistance combined with a truly human approach."
Dietmar Repka
Dietmar Repka
"We express our recommendations for the law firm Holubova Advokati.
Holubova Advokati was able to resolve a project for us with confidence, composure, and perseverance that German experts had deemed hopeless.
About 80 years ago, my grandparents and my father had to leave their home. The property has now been returned to our family through the inheritance that was initiated, and thanks to the excellent work of the law firm.
During the two-and-a-half-year negotiations, there were no language problems; everyone was always well informed about the current status.
Keep up the good work, everyone."