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contact usThe Association of Travel Agencies in the Czech Republic ("ACK") has crafted a brochure addressing the resolution of crisis situations in tourism. These scenarios encompass incidents such as injuries or fatalities, significant property damage, or environmental harm. While, in most cases, these critical situations cannot be predicted, preparation is possible. Hence, the inception of this brochure.
Though each crisis may vary, drawing from past experiences enables the formulation of general guidelines on how to proceed in such moments. The brochure serves as a guide on navigating these circumstances and whom to contact for assistance.
The brochure is divided into several categories, including the impacts of critical situations on tour operators' obligations, passengers' rights during transportation, communication in crisis situations, client disappearances or abductions, deaths of clients abroad or foreign clients of travel agencies in the Czech Republic, as well as baggage and personal belongings losses.
The publication utilises so-called checklists or clear questionnaire templates to aid individuals in recognizing the type of crisis situation, steps to take in sequence, and recording their completion.
Developed in collaboration with the Ministry of Foreign Affairs of the Czech Republic, the Ministry of Regional Development of the Czech Republic, the Czech Insurance Association, the General Directorate of the Czech Republic Fire Rescue Service, and representatives from the tourism sector under the umbrella of the Association of Travel Agencies in the Czech Republic.
Klára Dvořáková, a partner at our law firm and a leading expert in tourism law, also significantly contributed to the preparation of this brochure.
You can find the brochure here: www.ackcr.cz (on the toolbar to the right).
If you've encountered a similar crisis, need advice on a tourism-related matter, or require more details on the topic, don't hesitate to contact us.
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Stewarts
'No one has done as much for me as you,' Eva said.
Stewarts
"A visit to her daughter in London turned Eva's life upside down when she says she stepped into a crossing on a green light but was hit by a car. Despite her remarkable bravery, she faced a long treatment due to fractures in her pelvis, and the associated limitations and pain are likely to persist for the rest of her life. Regular headaches and impaired concentration compound her challenges.
Eva contacted us through an organization temporarily helping her manage her difficult living situation. At that time, she was destitute, relying only on subsistence payments. We were able to assist her because we specialize in personal injury and have contacts with proven colleagues abroad.
We worked with Stewarts, a UK law firm, on this case. Attorneys Klára Dvořáková and Rebecca Huxford helped Eva with the documentation in her case, explaining her options and the differences between the Czech and British systems of healthcare and social benefits reimbursement. Within a few months, thanks to the professional cooperation between the two offices, an offer of compensation from the insurance company of approximately CZK seven million was achieved. The client accepted this settlement because she did not want to deal with courts in the United Kingdom.
Subsequently, we assisted the client with related tax issues and contacted Auditone, a tax consultancy firm, which arranged for the filing of a tax return. Compensation for lost income is taxable, unlike most personal injury compensation.
'No one has done as much for me as you,' Eva said.
The fact that we were able to help Eva gives our work meaning and brings us great joy. We are very happy that, thanks to our many years of active involvement in the international professional organization PEOPIL, we can cooperate on such cases."
Livingstone, Tour Operator
Thank you again for your valuable advice. I breathe better when I know who to turn to.
Livingstone, Tour Operator
"Thank you again for your valuable advice. I breathe better when I know who to turn to."
Anders Thorsen Advokatanpartsselskab
It has been an absolute pleasure to work with you.
Anders Thorsen Advokatanpartsselskab
"It has been an absolute pleasure to work with you and your colleagues. Your advice and way of handling the matter and our communication has been of the highest quality and we are very happy with the outcome.
If any of my clients need assistance in matters in the Czech Republic in the future, I know who to recommend."