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The so-called "big consumer amendment", which came into force at the beginning of January, is reported in all media. But what does it mean in practice for travel agents and agencies?
There are not many changes for the tourism business, as the sale of tours is already strictly regulated. Still, there are some. So what to prepare for?
The changes will be reflected mainly on websites and when buying tours
While changes are not needed in the general terms and conditions, you will need to make partial changes on the website or in the setup of the purchase process. You may be affected by some of these changes, which are summarised in the following sections;
1. The "Order binding payment" button;
2. Rules for publishing consumer reviews;
3. Tighter requirements for telephone contracting;
4. Prohibition on requesting additional payments without the consumer's express consent;
5. Making certain actions punishable as unfair commercial practices and the consumer's right to withdraw from the contract free of charge;
6. Introduction of fines for breach of selected obligations under the Civil Code and for abusive contractual provisions;
7. Strengthening of fines for conduct with a cross-border element.
Those of you who are members of the ACK already have a link in your email to the detailed information we have prepared for each of the new ACK obligations. For those of you who are not ACK members, we will be happy to provide individual consultation in a form that suits you. If you require consultation on this in greater detail, please do not hesitate to contact us at info@holubova.cz.
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Markéta Poledníková
Markéta Poledníková
"I was extremely satisfied with the services provided by Holubová advokáti. The collaboration was always professional, systematic, and attentive to detail. At the same time, I greatly appreciated their human and personal approach. Everything was explained to me clearly, I had ample opportunity to ask questions, and I felt a genuine interest in resolving my situation. In my view, the combination of expertise and personal care is exactly what one should expect from legal services. I can wholeheartedly recommend them."
Martin Herna
Martin Herna
"I would like to take this opportunity to express my sincere gratitude to the law firm Holubová advokáti s.r.o. for their professional yet genuinely compassionate approach in an exceptionally difficult period of my life.
The firm successfully represented me in a dispute with my health insurance company concerning reimbursement for a medication that enables me to actively fight an oncological illness and has already begun to show positive treatment results.
From the very outset, I felt a high level of expertise, thoroughness, and a genuine interest not only in the case itself but also in the person behind it. All legal steps were explained clearly and comprehensibly, and the communication was factual, calm, and supported by clear arguments. In a time of great uncertainty, this provided me with a much-needed sense of reassurance and trust.
My special and greatest thanks go to JUDr. Klára Dvořáková, whose commitment, precision, and empathy meant more to me than can be conveyed in just a few sentences. Her work was not only highly professional but also marked by human sensitivity and deep respect for the seriousness of the situation.
I can wholeheartedly recommend this law firm to anyone seeking top-tier legal assistance combined with a truly human approach."
Dietmar Repka
Dietmar Repka
"We express our recommendations for the law firm Holubova Advokati.
Holubova Advokati was able to resolve a project for us with confidence, composure, and perseverance that German experts had deemed hopeless.
About 80 years ago, my grandparents and my father had to leave their home. The property has now been returned to our family through the inheritance that was initiated, and thanks to the excellent work of the law firm.
During the two-and-a-half-year negotiations, there were no language problems; everyone was always well informed about the current status.
Keep up the good work, everyone."