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Travel agencies: From 1st July, the cancellation penalty is cancelled and the compensatory tour shall not be mandatory
Tour operators, travel agencies, carriers - 3 working days until the effectiveness of principal changes in the sale of tourism services. Each day a new post, each day a list of five important changes.
1) Cancellation penalty – The obligation of the tour organizer to pay the customer a cancellation penalty in the amount of 10% of the tour price if the tour is cancelled within the time-limit shorter than 20 days before the tour start is hereby repealed without any substitution
2) Withdrawal – The customer is entitled to withdraw from the travel contract even in the course of the tour in the event of substantial defects.
3) Application for license – The tour operator applying for a license to procure the sale of related travel services must specify in the application the services comprised by the related travel services procured, for which the operator shall collect payments directly from customers.
4) Compensatory tour – In the event of a withdrawal of the customer from the travel contract due to substantial changes and in the event of withdrawal from the tour by the operator, the operator has no obligation to offer the customer the so-called compensatory tour.
5) Changing the tour price – The travel operator may not reserve the right to increase the tour price without simultaneously admitting the customer’s right for reduction thereof.
Changes introduced by amendment to Act No. 159/1999 Coll. may affect fundamentally many businesses in the tourist industry. We recommend entrepreneurs to analyze tourism services they offer their customers in order to determine whether they sell a tour, RTS, or other tourism services. According to conclusions of such analysis, the need to modify a license, insurance, guarantee fund contribution, and contractual documents may arise. The law office Holubová advokáti offers consulting, training, analysis, sample documents as well as tailored guidance through the whole process.
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Jasper Brinkman
Jasper Brinkman
"Following a devastating hotel fire in Prague, the law firm Holubová advokáti, led by attorney Klara Dvorakova, successfully represented our extended family as a group of victims. The firm navigated complex international insurance and compensation laws to defend our rights.
I would like to acknowledge the extraordinary efforts the firm had to make to bring our case to a successful compensation under extremely difficult circumstances."
Stewarts
Stewarts
"A visit to her daughter in London turned Eva's life upside down when she says she stepped into a crossing on a green light but was hit by a car. Despite her remarkable bravery, she faced a long treatment due to fractures in her pelvis, and the associated limitations and pain are likely to persist for the rest of her life. Regular headaches and impaired concentration compound her challenges.
Eva contacted us through an organization temporarily helping her manage her difficult living situation. At that time, she was destitute, relying only on subsistence payments. We were able to assist her because we specialize in personal injury and have contacts with proven colleagues abroad.
We worked with Stewarts, a UK law firm, on this case. Attorneys Klára Dvořáková and Rebecca Huxford helped Eva with the documentation in her case, explaining her options and the differences between the Czech and British systems of healthcare and social benefits reimbursement. Within a few months, thanks to the professional cooperation between the two offices, an offer of compensation from the insurance company of approximately CZK seven million was achieved. The client accepted this settlement because she did not want to deal with courts in the United Kingdom.
Subsequently, we assisted the client with related tax issues and contacted Auditone, a tax consultancy firm, which arranged for the filing of a tax return. Compensation for lost income is taxable, unlike most personal injury compensation.
'No one has done as much for me as you,' Eva said.
The fact that we were able to help Eva gives our work meaning and brings us great joy. We are very happy that, thanks to our many years of active involvement in the international professional organization PEOPIL, we can cooperate on such cases."