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Reporting obligations regarding out-of-court settlements of consumer disputes – 1 May 2016
Vendors are obliged to provide information in their general business terms and conditions about the method they use to resolve consumer disputes extra judicially no later than by 1 May 2016. This fact stems from the effective date of the amendment to the Consumer Protection Act and from the transitory provisions thereof.
Clients, especially travel agencies and tour operators, are turning to us with questions regarding the obligation of vendors to inform customers about the system they use for settling disputes extra judicially at the Czech Trade Inspection. Despite information that is spreading in the corridors of businesses involved in the tourist trade, vendors are obliged to amend their general business terms and conditions no later than within three months of the amendment of the Consumer Protection Act coming into force. The pertinent parts of the law did not come into force until 1 February 2016; therefore, the decisive date is 1 May 2016, after which the Czech Trade Inspection will be checking that this obligation has been reflected in the general business terms and conditions.
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Martin Herna
Martin Herna
"I would like to take this opportunity to express my sincere gratitude to the law firm Holubová advokáti s.r.o. for their professional yet genuinely compassionate approach in an exceptionally difficult period of my life.
The firm successfully represented me in a dispute with my health insurance company concerning reimbursement for a medication that enables me to actively fight an oncological illness and has already begun to show positive treatment results.
From the very outset, I felt a high level of expertise, thoroughness, and a genuine interest not only in the case itself but also in the person behind it. All legal steps were explained clearly and comprehensibly, and the communication was factual, calm, and supported by clear arguments. In a time of great uncertainty, this provided me with a much-needed sense of reassurance and trust.
My special and greatest thanks go to JUDr. Klára Dvořáková, whose commitment, precision, and empathy meant more to me than can be conveyed in just a few sentences. Her work was not only highly professional but also marked by human sensitivity and deep respect for the seriousness of the situation.
I can wholeheartedly recommend this law firm to anyone seeking top-tier legal assistance combined with a truly human approach."
Dietmar Repka
Dietmar Repka
"We express our recommendations for the law firm Holubova Advokati.
Holubova Advokati was able to resolve a project for us with confidence, composure, and perseverance that German experts had deemed hopeless.
About 80 years ago, my grandparents and my father had to leave their home. The property has now been returned to our family through the inheritance that was initiated, and thanks to the excellent work of the law firm.
During the two-and-a-half-year negotiations, there were no language problems; everyone was always well informed about the current status.
Keep up the good work, everyone."